Facebook check-in deals

Finally! Facebook check-in deals has just launched in Australia. I’ve been watching this closely since it first launched in the States last year. Facebook Deals allows businesses to offer users special deals for checking in at specific locations. Businesses have the option of offering users four types of deals:

  • Individual deals (for individual check-ins)
  • Friend deals (for when you check-in with a friend)
  • Loyalty deals (for regulars)
  • Charity deals (for a cause)

Fantastic news for my sometimes-digital marketing self who is torn between wanting to run geo-location campaigns and not wanting to create  more web clutter by making use of multiple platforms (i.e. Facebook + Twitter + FourSquare). I’m sure I don’t need to reiterate to anyone how extensive Facebook’s reach is, as opposed to, say, Twitter and FourSquare. With the introduction of Deals, I can concentrate my efforts on one channel to deliver maximum result, instead of pottering about different platforms and potentially having the core idea or message get lost in translation.

Commonwealth Bank, Westfield and 7-Eleven are already leading the way, and I can forsee how this will continue to grow exponentially in coming weeks/months.

Are you as big a fan of these Facebook check-in deals business as I am?

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$0.00, the future of business

Chris Anderson, also of Wired magazine, wrote a very interesting article about the business of “free”. He says, “Once a marketing gimmick, free has emerged as a full-fledged economy”. He attributes this to the falling costs of producing digital content.

“The Web is all about scale, finding ways to attract the most users for centralized resources, spreading those costs over larger and larger audiences as the technology gets more and more capable. It’s not about the cost of the equipment in the racks at the data centre; it’s about what that equipment can do. And every year, like some sort of magic clockwork, it does more and more for less and less, bringing the marginal costs of technology in the units that we individuals consume closer to zero.”

A fantastic example of this would be Radiohead’s album titled In Rainbows that was released in 2007. The band allowed their fans to pay any amount they liked. And yes, that also included $0.00. While official figures were never released by the band’s management, Owsinski’s book on Music 3.0 quoted market research company comScore’s findings to be: 48% of the downloads were paid for, 4% of which paid $20 (the retail cost of a CD) and 12% paid between $8 to $12. These are some pretty telling statistics, that remind us that the True Fan does exist.

In the article, he reminds us that offering a product (such as an audio file, in this case) for free does not mean that you have absolutely zero profits. Instead, he encourages us to consider the idea that providing something for free can lead to something else. Perhaps linking this to Kelly’s 1,000 True Fans Theory, Lesser Fans may be nurtured into True Fans by feeding them with free content; telling them that the artist cares about their fans by rewarding them for supporting their music.

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1,000 Fans Theory

Kevin Kelly of Wired magazine wrote about the 1,000 fans theory, where he claims that an artist only needs 1,000 “true fans” to be successful, and maintain that success. He says:

“A creator, such as [a]… musician… needs to acquire only 1,000 True Fans to make a living.

A True Fan is defined as someone who will purchase anything and everything you produce. They will drive 200 miles to see you sing. They will buy te super deluxe re-issued hi-res box set of your stuff even though they have the low-res version. They have a Google Alert set for your name. They bookmark the eBay page where your out-of-print editions show up. They come to your openings. They have you sign their copies. They buy the t-shrt, and the mug, and the hat. They can’t wait till you issue your next work. They are true fans.”

He reminds us that this number is not that difficult to achieve because through social media marketing in Music 3.0, the artist has access to a global audience.

Aside from the True Fans, Kelly reminds us that there will also be a group of Lesser Fans. These people might not need or want to follow your every move, or purchase every single thing that you put out, but they are not to be neglected as Lesser Fans can always be nurtured to become True Fans. He suggests that artists do this by connecting and interacting with their fans via networks like blogs, Facebook and MySpace. Work archives may be stored on websites that can easily be referred to by any interested party.

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Prominence of social networking in Australia

A recent 2010 Nielsen study Social Networks/Blogs Now Account for One in Every Four and a Half Minutes Online found that globally, we spend about 110 billion minutes on social networks and blogs, which accounts for one in every four and a half minutes spent online. The average amount of time spent on these sites has gone up from about three and a half hours, to about six hours per month in 2010 (at the time the study was conducted in April 2010).

Another study Australia Getting More Social Online as Facebook Leads and Twitter Grows tells us:

“Nearly four in five (78%) of Australia’s nine million social media users sent or shared a photo in the past year and nearly three quarters (74%) sent or shared a link. The biggest increases in social media usage were reading and posting on Twitter, reading wikis and engaging with brands and organizations via social media.”

It is interesting to note that about two in every five Australians online is actively interacting with companies and brands via various social networks, telling us that Australians are becoming more receptive to social media marketing efforts. Almost nine in ten Australians online look to their peers for feedback and recommendations; engaging in a conversation with and/or about the company or brand.

In the same report, it is also stated that about 43% of Australians online own a smartphone. Mobile social networking has also become drastically popular in the last year with major telcos like Optus and Three offering unlimited Facebook and Twitter access. The top four social networks visited via smartphones are Facebook (92%), YouTube (18%), Twitter (18%) and MySpace (9%).

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Facebook: the interactive magazine

Facebook has just announced a new function that allows you to download a copy of all your information on their site. I suppose would probably be useful for people who want a copy of all the media they have donated (yes, I say ‘donated’ because, like it or not, Facebook owns all the pictures and videos you’ve uploaded) to their website. It would also probably be useful for people looking to jump the Facebook ship, and wanting to a copy of all their online activity thus far. I personally don’t see a need to put this function to use any time in the near future, but we’ll see what happens.

In the same address, CEO Mark Zuckerberg also announced the new Groups function on Facebook which allows you to choose who you want to publish information to. Quite literally, we will be able to group our Facebook friends and decide who gets to see what.

I think all this is fantastic. I see Facebook turning into this increasingly interactive magazine for your social life, where you get to dictate what and when you receive information. Let the haters keep on hating. I think it’s great.

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